REAL FOOD. REAL RESULTS.

FAQ

What are ProTrain F3’s hours of operation?

ProTrain office staff is available

Monday 10am – 6pm
Tuesday 10am – 5pm
Wednesday 10pm – 6pm
Thursday 10am – 5pm
Friday 10pm – 6pm
Saturday 10pm-5pm
Sunday closed

During business hours we are available to answer inbound calls or answer emails. In the instance that you are pushed to voicemail due to heavy call volume, please leave us a detailed message and we will respond as soon as we become available (usually within a couple of hours /at most the next business day). Our kitchen and production staff works around the clock.

Do ProTrain meals contain sodium?

Trace amounts of sodium will always be present in certain meats where it is naturally occurring. If we do use sodium we only Himalayan Crystal (Pink) Salt or in some cases light Sea Salt. In certain custom situations we can utilize Salt Substitutes as well.

What is Commitment Pricing?

Commitment pricing is your choice to save as little or as much as you want on your meals. You choose between a 1 month and 3 month commitments. We will then charge you weekly and auto ship meals to you for the length of that commitment. Upon completion of your commitment, you agree that your orders will resume at no price increase on a week to week basis until canceled at the locked in discounted rate you’ve been paying. If cancellation occurs prior to your completion of your commitment we just ask that you pay the discounts given thus far as a cancellation fee. Basically the difference in price between our RETAIL pricing and what you have been discounted thus far on your commitment rates. At the end of your initial commitment period, you will enjoy unlimited pauses and can stop your orders at anytime by logging in and pausing your account.

 

For example: Retail cost on a 4oz meal = $9 currently, if you choose a 1 month commitment, pricing will drop to $8.49/meal, saving you $.51/meal. If after the 2nd week, you choose to cancel your commitment for any reason, you agree to pay the saved difference of the commitment vs retail up until that point. If you ordered x2 weeks of x14, 4oz meals at a cost of $196, and the retail cost would have been $252, your cancellation fee will be $252-$237.72 = $14.28

 

The meals will be based on the menu the first order you placed, they will remain the same until you change them in your account. The charges for your order will be applied at 7:00am, 48 hours prior to your delivery date. As a reminder, we will also send you an email 72 hours before the execution of your next order. This will give you the opportunity to change you meal quantity (14, 21, 28 meals), portion sizes (4oz, 6oz, 8oz), your menu, delivery address, delivery date, delivery type (pick up, home delivery, shipping), and/or pause a subscription. If you have changes to make you need to either login in to your account, or call us and speak with one of our Customer Service reps at (916) 281-9339 during regular business hours. We CANNOT guarantee the processing of any changes through email. We are not responsible for changes sent via email or through the website that are not made during normal business hours.

 

The cut off time to submit changes is as follows:

Monday- 6pm the prior Friday

Wednesday – 6pm  the prior Sunday

Friday – 6pm the prior Tuesday

 

After these cut off times we put our kitchen to work making the great meals you have come to enjoy. We are not able to make any more changes. Any changes that are made after the cut off times will be applied to the following week’s orders.

 

Here is a clearer explanation of the commitment options:

 

1 month commitment is the first level of pricing discounts where you will be able to order 14, 21, or 28 meals in 4, 6, or 8 oz portion sizes, at a locked-in price. Your commitment is to order for 4 consecutive weeks, with the ability to pause your plan for a 1 week duration, within the 4  week time frame.

 

3 month commitment is the second level of pricing discounts where you can order and lock-in an even better price than the 1 month, but now you are agreeing to 3 months of consecutive orders with the ability to pause your ordering 2 times in the 3 month period.

What are the benefits of choosing Commitment Pricing over Retail Pricing?

Choosing a Commitment Contract will not only keep you accountable, but also SAVE YOU MONEY!  Compare plans and see the savings you can receive and decide which option is best for you. If you choose Retail pricing, you can give us a try and see how our meals are prepared, gaining a good understanding to know if this is something you would like to do longer term. If you’re ready to make a change and know that eating real food (prepared by chefs, delivered to your door weekly, and portioned perfectly) will attain the best results, then choose one of our commitment plans.

What are ProTrain’s delivery days? 

Local pick-up and local delivery is available on Mondays, Wednesdays, and Fridays, with the exception of a few holidaysShipping orders leave our location on the designated delivery date and take 1-2 days to ship to you via FedEx Ground. For local deliveries, our drivers drop-off your order in “Keep-It-Kool” bags between 1:00 AM and 7:00 AM on the morning of delivery. Local pick-ups are available at our location, 4747 Manzanita Ave, Carmichael, CA, from 10am to 6pm Monday/Wednesday/Friday.  Customer service is important to us and we will make every effort to deliver your meals on the designated delivery date.  In the event of unforeseen circumstances, please be assured that will do our best to get your orders to you as soon as possible.

 

*If you are out of our 1-2 day delivery range, the only option that will show up will be local pickup. In the case that you would like to have the items shipped to you still, please feel free to contact our offices and we can price out a custom delivery rate for you.

What are ProTrain’s delivery options?

Local Pick-up: If you prefer to pickup your order just come by our kitchen located @ 4747 Manzanita Ave. Carmichael, CA. 95608. Pickup times are Monday, Wednesday & Friday from 10am to 6pm.

Local Delivery: (GREATER SACRAMENTO MARKETS ) – $10 FLAT FEE

We also offer local delivery within the greater Sacramento area. If you choose this option there is a $10 delivery charge and your order will be dropped off at your doorstep between 1:00 AM – 7:00 AM and will be waiting for you first thing in the morning. After our drivers visit your doorstep with your delivery they will send a picture of the bag and a text message identifying that the delivery had been made, and where it was securely placed.

As you set up your account there are somethings you will want to be sure to identify to help us offer you’re the best service possible.  Be sure identify in the notes section any place you would specifically want your delivery placed, or if you would like us to call the number on your account to gain access to your gated community.   If you do live in a gated community be sure to also identify your gate code. We are delivering in the early morning hours, and our driver are instructed to call the phone number on file if they do not have a gate code. We would like to avoid making this call. However, if we cannot gain access to your community after making a phone call we will return you food back to our walk-in at 4747 Manzanita Ave, Carmichael, CA 95608 and it will be available for pick up every day from 10am to 6pm. If we cannot deliver because a gate code was not provided we cannot refund the delivery fee.  If you prefer not to pick up we can redeliver it on the next following delivery day.

Redelivered order will be delivered accordingly:

Monday redelivered Wednesday

Wednesday redelivered Friday

Friday redelivered Monday

Our drivers deliver on Monday, Wednesday, or Friday. Your meals will be delivered on the same delivery day every week.  The day your first order is delivered is your regular delivery day. In order, to change you delivery day you will need to call us at (916) 281-9339 by 6pm 3 days prior to your delivery day. We CANNOT guarantee delivery day changes requested via email. We are not responsible for delivery day changes sent via email.

The cut off time to submit changes is as follows:

Monday- 6pm the prior Friday

Wednesday – 6pm  the prior Sunday

Friday –6pm the prior Tuesday

1 – day FedEx Ground

Shipments will typically arrive within 1 day of DELIVERY DATE selected. **PLEASE NOTE** In rare circumstances the package may be delayed 1 day in transit. Please consult tracking information that is emailed for up-to-date tracking. FedEx Ground orders delivered on TUESDAY (Shipped out Monday) VIA FEDEX GROUND must be submitted by the prior FRIDAY @ 11pm. FedEx Ground orders delivered on THURSDAY (Shipped out Wednesday) VIA FEDEX GROUND must be submitted by the prior SUNDAY @ 11pm. FedEx Ground orders delivered on SATURDAY (Shipped out Friday) VIA FEDEX GROUND must be submitted by the prior TUESDAY @ 11pm.

Orders will be protected by insulated packaging, cool packs, ice sheets or dry ice. We guarantee the food’s freshness for the day of delivery. If the package is left outside for more than 24hrs beyond the dropoff date, spoilage may occur and won’t be refunded. Its imperative to watch your packages tracking number and inform us of any delays or concerns with the package in transit. Please ensure to be @ delivery site on the delivery date at some point to open package and move contents to the freezer or refrigerator. Please utilize our FEDEX NOTE by clicking the link and downloading the attached document to advise FedEx where to leave your package. Shipping will be available to ship out on Monday, Wednesday, or Friday.

2 – day FedEx Ground

Shipments will typically arrive within 2-days of the DELIVERY DATE selected. **PLEASE NOTE** In rare circumstances the package may be delayed 1 day in transit. Please consult tracking information that is emailed for up-to-date tracking. FedEx Ground orders delivered on WEDNESDAYS (shipped out Mondays) VIA FEDEX GROUND must be submitted by the prior FRIDAY @ 11pm. FedEx Ground orders delivered on FRIDAYS (shipped out Wednesday) VIA FEDEX GROUND must be submitted by the prior SUNDAY @ 11pm.

Currently our only ship out dates for 2-day shipments are Monday’s & Wednesday’s. Due to this, Wednesdays and Fridays are the only possible delivery dates for customers in a 2-day transit geography.

If the order deadlines are missed or Friday ship out is selected, we must move the order to the following week. Orders will be protected by insulated packaging, cool packs, ice sheets or dry ice. We guarantee the food’s freshness for the day of delivery. If the package is left outside for more than 24hrs beyond the dropoff date, spoilage may occur and won’t be refunded. Its imperative to watch your packages tracking number and inform us of any delays or concerns with the package in transit. Please ensure to be @ delivery site on the delivery date at some point to open package and move contents to the freezer or refrigerator. Please utilize our FEDEX NOTE by clicking the link and downloading the attached document to advise FedEx where to leave your package. Shipping will be available to ship out on Monday or Wednesday.

2 – day FedEx Air

At this time, this option is only available by calling our office, 916-281-9339.  Shipping charges will be calculated according to designation and weight. We are currently looking into some other delivery options for locations outside of our 2 day FedEx Ground area, to be made available on the website.

 Whats the best way to reach ProTrain?

You can reach us via phone @ 916-281-9339 or email us at info@protrainf3.com. If you reach our voicemail system please either hang-up and email us or leave us a detailed message and we will call you back within 24hrs.

 

We recommend email for the best service as we have dedicated more resources to our email traffic and can usually get a response back within 20 min. Emails sent after business hours will be be addressed the following business day. The same goes for messages left outside of business operating hours.

 Premium upcharge’s 

At Pro-Train we offer multiple protein options for our customers but unfortunately some of the proteins are a bit higher in cost vs others. The higher cost proteins such as Salmon, Steak, and Shrimp are considered premium proteins. Adding premium protein meals to your orders will incur a $3-5.50/meal upcharge fee. You can have unlimited amounts of Chicken, Turkey, and Tilapia meals in your orders without incurring a premium fee.

Changing the standard meals or modifying/customizing them

Yes. Some simple changes can be fulfilled but typically our standard menu doesn’t allow for substitutes or customization. However, at the end of the checkout process you are able to simply navigate to the “modification radio button and space” and you can customize your meals here for a small $2/meal fee. Things like requesting a single specific vegetable, requesting no veggies and extra carbs (up to 1cup), requesting no carbs and extra veggies, requesting a specific carb (we will do our best to accommodate, if we can’t we will let you know and can initiate a refund if there is no resolution due to things like seasonality and availability.)

Heating ProTrain meals

Heating is simple. Place your meal in the microwave for 2-3 min on high. The packaging will provide a natural steaming function and provide robust flavor. You may need to increase time to 5-7 min if cooking out of the freezer. You may also remove the cover and place the meal into the oven and bake on 420 degrees for 12-14 min. If frozen, additional time may be needed.

How long do ProTrain meals stay fresh?

Our meals are sealed to maintain freshness for 4 days while refrigerated. We recommend placing the meals you will be consuming in the next 4 days in the fridge, the rest in the freezer and rotate as you are ready to consume. In the freezer the meals are good for up-to 1 month.

Pro-Train’s Cancellation and Refund Policy

We ask that all orders be cancelled by 6pm 3 days prior to selected delivery date. For Example if you select Monday as your delivery date, you must cancel online by Friday @ 11pm or call in during business hours to let us know by 6pm on the prior Friday. Orders for Wednesday must be cancelled online by Sunday @ 11pm or call in during business hours to let us know by 5pm on the prior Saturday, and Orders for Friday must be cancelled online by Tuesday @ 11pm or call in during business hours to let us know by 5pm on the prior Tuesday.

Cancellation must be communicated through email (orders@protrainf3.com – please give as much detail as possible for your order) or over the phone (916-281-9339) to Pro-Train Food for Fitness to allow time to stop the order processing and food preparation. For full refund of order the cancellation policy must be met. Refund or Credit of missing items or errors occurred during delivery will be at the discretion of Pro-Train Food for Fitness.

Please note that our local pickup and local delivery are handled internally here at Pro-Train Food for Fitness, 1 & 2 day shipping leaves our facility and is transported via FedEX Home Delivery or Ground Networks. Shipping is non-refundable unless it is done in the appropriate time-frame as mentioned above. 1-day shipping is defined as 1-day shipping from the date chosen for “delivery/ship out.” 2-day shipping is defined as 2-day shipping from the date chosen for “delivery/ship out.” Pro-Train Food for Fitness will make every effort to work with FedEx to ensure that the 1-day or 2-day ship dates are met, in certain circumstances beyond our control the shipment may not arrive in time and may spoil due to extended time in route via FedEx. In these cases we will usually be able to remake and resend the items at no additional charge but must review on a case by case basis. Holidays may also delay transit time and the possibility of moving delivery dates could occur in these instances.

If a refund or credit is approved please allow 48 business hours for it to take effect. Pro-Train Food for Fitness is committed to the highest level of customer service and product quality and we pride ourselves on the same level of fairness when it comes to our Refund policy.